Privacy policy
Last updated: November 16, 2025
PRIVACY POLICY
Soulgrow369 operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). The Services are powered by Shopify, which enables us to provide the online platform and related technology. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services or communicate with us.
By using the Services, you acknowledge that you understand this Privacy Policy and the collection, use, and disclosure of your personal information as described below.
Personal Information We Collect
“Personal information” means information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified information.
We may collect or process the following categories of personal information, depending on how you interact with the Services:
Contact information
Name, address, billing address, shipping address, phone number (if provided), email address.
Financial information
Payment card information, transaction details, form of payment, and related payment data. We do not store full payment card numbers; payment processing is handled by Shopify and its payment processors.
Account information
Username, password, preferences, and settings.
Transaction information
Items viewed, added to cart, purchased, returned, exchanged, or canceled, and related order history.
Communications
Information you include in messages sent to us, including customer support inquiries.
Device information
IP address, browser type, device characteristics, network connection, cookies, and similar identifiers.
Usage information
How and when you access or interact with the Services, including browsing behavior, interactions with pages, and referring URLs.
Sources of Personal Information
We collect personal information from:
-
You directly when you create an account, place an order, contact us, or otherwise provide information through the Services.
-
Your device automatically when you use the Services, through cookies, pixels, and similar technologies.
-
Service providers that support our business operations, such as payment processors, hosting providers, analytics providers, and customer support tools.
-
Partners or other third parties where permitted by law and according to their own privacy practices.
How We Use Personal Information
We may use your personal information for the following purposes:
Provide and improve the Services
To operate the store, process payments, fulfill and ship orders, handle returns and exchanges, manage your account, remember your preferences, and improve the Services and your experience.
Personalize your experience
To suggest products, content, or offers that may be relevant to you based on your activity.
Marketing and advertising
To send marketing communications by email (where permitted) and to display relevant advertising on the Services or on other sites and apps.
Security and fraud prevention
To verify identity, authenticate accounts, detect and prevent fraud, abuse, or unauthorized activity, and maintain the security of the Services.
Communicating with you
To respond to your requests, provide customer support, and send service or transaction-related messages.
Legal compliance and protection
To comply with applicable laws and legal processes, respond to lawful requests, enforce our terms and policies, and protect our rights, property, and users.
How We Disclose Personal Information
We may disclose your personal information to:
-
Shopify, which hosts the Services, processes orders and payments, provides analytics and infrastructure, and helps protect against fraud.
-
Vendors and service providers that perform services on our behalf, such as hosting, payment processing, shipping and fulfillment, data storage, analytics, email delivery, and customer support.
-
Business and marketing partners where permitted, for marketing or advertising purposes in accordance with their own privacy notices.
-
Parties you authorize or direct, such as carriers and logistics providers to deliver your orders.
-
Affiliates or related entities within the Soulgrow369 structure.
-
Successors or acquirers in connection with a business transaction, such as a merger, acquisition, or sale of assets.
-
Legal or governmental authorities when required to comply with law, legal process, or to protect our rights or the rights and safety of others.
We do not sell your personal information for money.
Relationship With Shopify
Shopify hosts the Services and processes personal information to operate, secure, and improve its platform. Information you provide through the Services may be shared with Shopify and processed in countries where Shopify or its service providers operate.
To learn more about how Shopify handles personal information and what rights you may have in relation to data Shopify processes, you can review the Shopify Consumer Privacy Policy and Shopify’s privacy resources.
Cookies and Similar Technologies
We and our service providers, including Shopify, use cookies, pixels, and similar technologies to operate the Services, remember your preferences, understand how the Services are used, and support advertising and analytics.
You can usually control cookies through your browser settings. If you disable cookies, some features of the Services may not function properly.
Third-Party Websites and Links
The Services may link to websites or online platforms operated by third parties. We are not responsible for the privacy practices, security, or content of those sites. You should review their privacy policies and terms before using them.
Information you share on public or third-party platforms (such as social networks) may be visible to others and used by us or third parties consistent with those platforms’ terms.
Children’s Data
The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided personal information through the Services, contact us so we can delete it.
Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We keep personal information for as long as needed to provide the Services, manage your account, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods can vary based on the type of information and how it is used.
Your Rights and Choices
Depending on where you live and subject to applicable law, you may have some or all of the following rights regarding your personal information:
-
Access / Know: Request confirmation that we process your personal information and access to that information.
-
Delete: Request deletion of certain personal information we hold about you.
-
Correct: Request correction of inaccurate personal information.
-
Portability: Request a copy of certain information in a portable format.
-
Marketing preferences: Opt out of promotional email communications at any time by using the unsubscribe link in our emails.
We may need to verify your identity before processing certain requests. If permitted by law, you may authorize an agent to make requests on your behalf, subject to verification that the agent is authorized to act for you.
You can also learn more about how Shopify handles personal information, and any rights you may have in relation to data Shopify controls, by reviewing Shopify’s privacy resources.
We will not discriminate against you for exercising any privacy rights available to you under applicable law.
Complaints
If you have concerns about how we handle your personal information, you may contact us using the details below. Depending on where you live, you may also have the right to raise a concern with a relevant regulatory authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top. In some cases, we may provide additional notice, such as by email or a notice on the Services, as required by law.
Contact
If you have questions about this Privacy Policy or how we handle personal information, or if you would like to exercise your rights, contact us at:
Email: shop@soulgrow369.com
Mailing address: 3301 Richmond Hwy #1076, Alexandria, VA 22305